Friday, May 30, 2008

The Quickest Way To Learn French

by: Jane Morgan

Did you realise that it is now easier than ever to learn French fast and for free? Yes that right for free! I have some great ideas that won't cost you a dime. These quick yet effective methods are proven to get great results in less than two weeks. Read on to learn more...

The first thing you need to do is to visit your local library. If you're not a member, then all you have to do is join - don't worry it's free. First start buy checking out all the book they carry on French learning and French Tuition. Guess what, not only will they have shed loads but they are all free to lend. Don't stop there. Move onto the audio section. Yeah that's, right libraries don't just carry books these days. Get yourself some French audio courses – again these are usually free, if not it'll only cost about two bucks to rent for the whole week. We're still not finished – now move on to the DVD section and look for some French DVD tuition. Look at just how much French tuition there is on offer – and the best part is, it's all free.

If you were shocked by how much free stuff they've got at the library then your gonna be amazed by how much free stuff you are going to find online. Lets start simple – you're going to need to use a search engine. You can use Goolge, Yahoo or whatever you prefer. Now start looking for some French websites, it doesn't matter what ones, just as long as the text is written in French. The next thing I want you to do is to try and read it. “What on earth?” I hear you shout. Calm down – just give it a try. You won't understand very much in the beginning, but the more you do it the more you'll understand.

Make sure you check out what's going in your local community. Get down to your local, book store, coffee house, college or library and check out some of the notice boards. I bet you'll find either a French group or some French evening courses. These groups and courses are usually free or very inexpensive to join. What a great way to meet new people! You'll actually be able to have real life French conversations with real people.

Take a trip to the movies. No, this isn't an excuse to check out the current Hollywood blockbuster – you've gotta watch a French film. Don't worry, they all have subtitles, so you'll be able to understand what's going on. Not only will you be entertained, but you'll also be improving your vocabulary and pronunciation. Its a win win situation. If they're aren't any films showing at your local cinema, then visit a video store and rent some – this is a even cheaper option.

Did you ever imagine that learning French fast and for free could be so much fun? I hope my suggestions have made you realise that learning can take place outside of the classroom.

Learn French Whilst You Drive

by: Jane Morgan

If you want to learn a new language, then why not learn it in the comfort of your very own car. There are hundreds of excellent courses around that will help you do just that. I have put together the top four tips on how to go about learning French in your car. It's so easy that you could start today!

I think your car is one of the best places to learn a new language. The best thing about learning in your car is that you can do it alone. Trying to pronounce new words and copying strange accents is difficult, not to mention embarrassing. French is a beautiful language but, recreating an authentic accent can create some very comedic results. Thankfully, you can do this in the privacy of your own car. No one can hear you making mistakes, so you can repeat words over and over again without annoying the hell out of anyone.

Some people find it difficult to maintain a structured learning pattern. The best results can be seen from learners who set aside time each day, which they to dedicate to learning. This shouldn't even be a concern for you as you could use ever journey in you car as a learning session. Be sure not to learn during those longer journeys – be sure to keep the sessions short. Your drive to work, the school run or even the weekly trip to the supermarket would be perfect. It's proven that short bursts of learning are the most effective and help you retain maximum amounts of information.

Listen, repeat and learn. This is the mantra for the most popular CD and audio courses on the market. Repeating and learning is simple, but listening is the most difficult thing to do. Sometimes you think you are listening, but really it's going in one ear and out of the other. Listen as many times as possible. The more times you hear a word or phrase the more likely you are to commit its meaning and how to pronounce it to memory. Listen for the subtleties in the accent and the rhythm of the language. Recreating an authentic accent is far more difficult than remember words.

Now you know the benefits and best techniques for learning French in your car – you are going to need a French tuition course. Because you are learning in your car, the best solution would be for you to purchase an audio course. Many of these courses are created specifically to use in a car. All teaching will take place in the car and there will be no written work involved. You won't have to worry about scary French grammar, allowing you to fully concentrate on your French conversational skills.

It's easier than ever to learn French in your car. You now know the best and most successful ways to go about it, so all you need now is a French CD or MP3 Audio course – oh and a car.

Teach Your Kids French

by: Jane Morgan

Teaching your kid a new language can be extremely beneficial to them in the future. Just think of the opportunities it will open up in later life. They'll have a head start over other kids and it'll be an excellent addition to their college applications. We all know that kids pick new thing up much faster than adults, so now is the perfect time to help them learn French. Here are some suggestion that you may find helpful...

Is it hard to get you kids attention? Are they forever playing on their computers or listening to their ipods? Well, you can now find modern French tuition that's available as interactive Cdrom games that can played on their computers, and as MP3s for their Ipods. There's no point trying to get your kid to read text books that focus on difficult French grammar, they'll never stay focused long enough to take it all in. You have to move with the times and let your kid learn French using modern technology.

A great way to get you kid interested in learning a new language is to introduce them to French culture and customs. Don't worry, you don't even have to travel to France. A great alternative is to take them for their first French meal, or try cooking it yourself if you're up for a challenge. You could even take them to the movies to watch a French film. Why not get hold of some French music (on-line French radio or from your local library). The French are famous for their Hip Hop – I but your kids will love it!

There are many excellent French tuition courses around at the moment, some offer courses tailored to young children. This could be the prefect way to get your child learning French. Not only will they save you a lot of time and effort, but I'm sure you'll also learn or thing or two. These courses are extremely well structure and will move your child from the beginner to the intermediate stage in a few weeks.

Remember learning is fun. Try and make it as different to school as possible. Don't apply too much pressure, expect instant results or be afraid to give your child rewards for their learning effects. And above all don't forget, they also have pressures and homework from their school life. If your kids has an important exam coming up, then ease off on the French. It's not a race – your kid has the rest of his/hers life to learn French, so don't rush.

You see, learning doesn't have to be boring and all hard work - it can be fun if you know how. I hope my suggests help your kid learn French.

Free and Easy Basic French

by: Jane Morgan

I have put together a collection of words and phrases that will help you learn basic French words. Once you have committed these simple phrases to memory you'll be able to have you very first French conversation!

Part 1 -
These are the first French words you will need to learn. They are very basic and easy to remember. Once you have mastered these then you can move onto section 2.
Yes = Oui
No = Non
Please = S'il vous plaît
Thank you = Merci
You’re welcome = De rien

Part 2 -
Start with part 1 – if you can't understand what someone is saying, simply use these phrases to help get you out of this sticky situation.
Part 1 -
Excuse Me = Excusez-moi
Sorry = Desolé/Pardon
I don’t understand = Je ne comprends pas

Here are some basic questions that will help you whilst you are out and about vacationing in France. Once you have committed these phrases to memory move onto section 3.
Part 2 -
Do you speak English? = Parlez-vous anglais?
Aidez moi, s’il vous plaît = Can you help me please?
Combien ca coûte? = How much is it?

Part 3 -
Here are the some essential words that will help you meet and great new people in French.
Hello = Salut
Glad To Meet You = Enchanté
Good Morning/Good day = Bon jour
Good Evening = Bon soir
Goodbye = Au revoir
My name is = Je m'appelle

Here are two great tips to help you learn basic French words and improve your vocabulary.
1 – Make your very own vocabulary book. Every time you learn new word, simply add it to your book. Be sure to keep it with, and you will have your very own tailor made phrase book.

2 – Make some flash cards. Write the French word of phrase on one side of the card and the English translation on the other. Flip the cards and test your French knowledge.

You see, its easy to learn basic French words when you know how. I hope my handy words and phrases and top tips have helped to get you on the right track.

Learn French Guide

by: Jane Morgan

Learning French is now easier and more accessible then ever. I have put together a list of the top four ways to learn French. Hopefully this will help you choose best possible French tuition option for you.

Learning a new language doesn't have to take hours each day. You'll find that most modern language courses understand how busy people are, so they create courses that require less than 20 minutes study time each day. I am sure you could spare 20 minutes a day out of your bust schedule to gain a new valuable skill. These short daily sessions help you retain more information and are a great way to keep you motivated.

Have you ever thought about using your time more effectively? I am sure there are times during you day that you could fit in some extra French tuition. What about during your commute to work? Maybe even during your lunch break? Think about it? Could you squeeze in some extra French tuition into these times? Most modern courses can be purchased in CDs or MP3s formats. All you would need to do is upload the tracks onto your Ipod and take it to work! The last thing any of us want to do when you come home from work – is work some more. If you use your time more wisely you won't have to.

Have you ever though about teaching yourself to learn French for free? I know it sounds crazy, but it's easy if you know how. The best way to start is to simply use your ears. Get on-line and listen to some French internet radio stations. The more you listen the more you'll realise the similarities between English and French. Before you know it you'll start to understand some of the things they are saying – you'll be amazed how quickly this will happen. Another great tip is to rent some French movies from your local library. All foreign movies now have English subtitles so it's understand what's being said.

If you want to learn French very quickly then you may want to think about one 2 one French tuition. This can be quite expensive, but you will be able to speak and understand French in no time at all. If you are serious about learning another language, and are prepared to pay for it then this is definitely the way to go. A great less expensive alternative is to attend an evening class. You won't receive the same amount of individual attention, but expect to see some pretty impressive results in a relatively short amount of time.

Hopefully my top four ideas on French tuition have enlightened you, and help you get a step closer to learning French.

Learn To Speak French Free

by: Jane Morgan

Do you know that you can now learn to speak French free online? All you have to do is know where to look. I have put a list of the four best places to start looking. If you follow my simple ideas you could start learning French for free online - today!

Do you ever come across French words and have no way of finding out their accurate English translation? If so, the Google language tool may just the thing that you've been looking for. It so simple to use and best of all it's absolutely free! Go to the Google search engine and type – “google language tool”. Click on the link and you will be taken to the translation page. Type in the word, choose the language (in this case it will be French), then choose the language you want it translated into (this will be English), hit enter and you'll have instant translation. Remember this can work the other way too.

There are hundreds if not thousands of online companies that will try and sell you all kinds of online French courses. Because there is so much competition, these sites will often offer freebies as incentives. Some will even offer free trails of their products with no obligation to buy. Why not take advantage of this? All you would need to do is sample a handful of these courses and you'll have enough French tuition to last you the next couple of months. When you eventually run out, all you would need to do is sign up for some more free courses. It's so simple and you'll never have to spend a dime!

I am sure you have heard about the new craze of streaming video sights such as youtube.com and Google video. You can literally find clips on any subject you search for. Have you ever thought about searching for French tuition? Give it a try. You'll be amazed at how many free video clips there are available. You don't have to stop there, you could even check out some current French TV and music Videos – the possibilities are endless.

There are numerous websites such as the UK site bbc.co.uk that simply offer free tuition. All you have to do is know where to look for these sites. Fortunately, there are search engines that can do all the hard work for you. All you need to do is type “learn to speak French free online” and hit enter. This search will instantly return one and a half million sites for you to choose from (depending on your internet connection). You don't have to look at all of them out (that would take forever), just check out a handful from the first page and you will bound to find some great information - free of charge.

Most people underestimate the amount of free information that is available to them via the internet. I hope my handy hints have helped you realise just how easy it can be to learn to speak French free online.

5 Ways to Improve YOUR English without even Trying! for people who speak English as a second language

by: Kim Rogers

Learning a second language can be a very stressful and arduous task if you let it. Somehow, the words you learn in the books don't seem to apply very well to real life situations. Those small and seemingly un-important elements the show a person to be in command of not only the language, but the culture of the people who speak it cannot be adequately expressed by words on paper.

So, how do you learn these little secrets of mastering the ability to articulate yourself in another language?

Here are 5 proven techniques that will help you improve your English without even trying, if you are learning to speak English as a second language. Do they really work? Yes. I've tried them myself as I've had opportunity to live somewhere where English wasn't the primary language. I found it to be a fun, exciting, and painless way to learn both the language and the culture. The culture is simply learning the way the natives express their own words. The genuine accent, facial expressions, hand gestures, sighs, moans, groans, laughter, smirks, and other things that go along with everyday conversation.

Regardless of how extensive or not your vocabulary is, if you master the ability to "sound" like you know the language and can speak it, people will be more than generous to assist you.

1. Watch Movies!

Watching movies is always a fun thing to do. In order to get the most out of your movie watching experience, if your vocabulary is limited, watch a movie in English that you are very familiar with in your own language so you always know what's going on. Try not to translate as you go because you lose blocks of conversation this way. Instead, watch the picture and listen. Hear all the words, but determine what's going on by the pictures you see and the words you're hearing that you already know. Believe it or not, other words will sink in too, and so will the accent and everything else that went with what you saw and heard.

As your vocabulary grows, expand your movie selections to other movies you'd like to see but are only available in English. Try to be able to see the film more than once if possible.

According to the location and type of film you intend to view, you will be able to experience different accents, and other cultural expressions of the English language. Pick and choose the things that you think will suit you best. If it doesn't work out, pick and try something else! Have fun with yourself and your efforts.

2. Watch Soap Operas

The place where extreme expression and limited vocabulary meet! This is such a fascinating way to learn a foreign language. Every accessory that goes with the expression of a word is demonstrated on a soap opera. "Outrage" expressed with a word, facial expression or two, and perhaps even a subsequent face slap, all of that being understandable in any language. "Love", another universal subject, or violence, good versus evil can all be discerned quickly and easily on a soap opera. Plus, soap operas are naturally designed to allow anyone just tuning in to pick up the story quickly. The characters are easily loveable and deliciously "hate-able" so you turn to it again and again to see what's going on, and not only improve your English each time, but reinforce what you've already learned.

3. Read the Comics/Funny Papers

Very non-stressful! Pictures with words, or words with pictures, however you want to look at it, it's a great way to learn! For each thought presented there are words that match a picture, and vice versa. It doesn't matter if you read comic books, or the comics in the Sunday newspaper, read whatever will make you laugh and cause you to enjoy learning at the same time.

4. Read Children's books

If you know any little kids between the ages of 5-8, try reading one of their books to them. Usually little kids know their favorite books by heart, so if you stumble a little, they'll be able to help you.

If you enjoy this method of improving your English, and you find yourself to be pretty good at it, then try reading a few Dr. Seuss books. The rhyming will challenge you, but once you master it, your pronunciation of English, and your delivery will have been considerably refined and improved.

5. Take a service job like waiter or waitress; bartender, or sales person.

This type of job can be done if you have a decent vocabulary of verbs, and know how to say "I, we, she, he, they", etc. The only other thing necessary is a working vocabulary of things relevant to your specific tasks and goals.

For example, as a breakfast waitress, you want to be able to ask if they want their eggs, "scrambled or fried", if they want "more coffee", if everything is "alright", do they want "anything else", and the total of their bill in their own language!

If you sell real estate, you'll want to incorporate words like "mortgage, loan, co-sign, 30 year fixed", etc.

If you sell shoes, you need words like "how does that feel", are they "too tight, too loose, to short in the toe, to big", etc.

The longer you work at your job, the more your working vocabulary will improve.

6. Learn these two sentences and you'll be set for life . . . seriously!

"How do you say (blank)", in English (Spanish, French, etc.), and "What is that called?" (Point if you have to, and smile too). Smiling is a universal language. Once I learned how to ask these two questions, I was on my way to being conversant in the language of my choice!

I could use my limited vocabulary to ask the question and then when I got my answer I would repeat it a few times to make sure I was saying it correctly, and "BAM" I had a new vocabulary word. And, because I asked my question to the best of my ability in the native tongue, the natives realized my sincere desire to learn, and helped me!

7. What happens if you make a mistake?

Nothing. The world won't come to an end, and you haven't embarrassed yourself to the point where you can't show your face again. Just apologize if that's what's called for, or laugh at yourself, make the correction, and count it as a learning experience.

Once I was in a restaurant and I wanted to ask the waiter for a "to go" box, however, I was speaking to my kids in English, and trying to think of what I wanted to ask for in Spanish, and I promptly and incorrectly asked him for a "house to go". He looked at me kind of funny, but he was very courteous, and didn't laugh until I laughed.

I've committed other language faux pas as well over the years, all of which have been a learning experience, and if given enough time, will become a humorous story as well.

Strategies To Help You And Your Child Survive Homework

by: Linda Bress Silbert, Ph.D. And Alvin J. Silbert, Ed.D.

Is homework wreaking havoc in your home? If the answer is YES, then finding the real causes behind the homework problems, and taking steps to resolve them, will improve both school success and family harmony.

How do we know? Homework is the single biggest issue affecting home life, according to many of the parents who bring their children to us at STRONG Learning Centers®.

Here are the ten most common causes of homework problems, along with suggestions to help you resolve them.

1. THE HOMEWORK IS TOO DIFFICULT.

If the homework is continuously too difficult, with everything that entails, then a child will try to avoid it. Look into the cause. Begin by having a conversation with the teacher. If the problem is class-wide, hopefully the teacher will evaluate and adjust the nature of his or her homework assignments. If the problem is limited to your child, she may require additional help from the teacher after school, from you, from a sibling, from a teenager you hire, or from a tutor. If this fails to resolve the issue, then a reevaluation of the type of class, or course level, or teaching vs. learning style, or school may be in order.

On the other hand, the cause of the problem may be a disability: physical, learning and/or attentional. Your child may have difficulty in such areas as: hearing, seeing, reading, processing language, or writing, or she may have ADD or ADHD. If the problem is one of these, sometimes it is easy to resolve. For example, corrective glasses can easily resolve some seeing issues and behavioral therapy and/or possibly medication might help AD/HD, the newer term for the disorder. In many cases, consulting teachers, counselors, or specialists in the appropriate field, might be in order.

Note: If you suspect AD/HD, a valuable resource is CHADD (Children and Adults with Attention-Deficit/Hyperactivity Disorder organization). For information on the learning disability (LD) issue in general, contact the Learning Disabilities Association of America (LDA).

2. THE HOMEWORK IS TOO CONFUSING.

When children chronically complain that assignments or directions are confusing, they are likely to become frustrated and/or anxious, eventually avoiding such assignments. Parents usually respond to these children by asking, "Weren't you listening?" Or "Just read the directions!" The children were listening or reading, but they may not have been able to process the information.

In this case, the cause may be reading comprehension and/or language processing problems. You may need to seek the help of teachers or a learning specialist to help your child learn strategies she can use to overcome or compensate for her disability. For example, she may need to put the words into pictures or graphic organizers. Children who become confused due to problems with language processing, do better when they can see things visually.

And, regardless of who is working with them, be sure they remain actively involved. Children (and adults too) are notorious for shaking their heads "yes" when asked "Do you understand?" even when they don't understand. Sometimes they are just yessing you and sometimes they think they understand. However, when you ask them to explain or discuss what you were just talking about, they realize that they really don’t understand.

If neither of these areas are the cause of the problem, then you may need to investigate why your child continues to complain. If it turns out it is simply a ploy to get you to do the work with him, then you need to address the reason for that behavior. But wait – before you get annoyed, remember what it was like for you when you were a child. Homework isn't always fun, and sometimes it's nice to have a little company. Your child may simply want your company during homework time. Wow! How's that for the ultimate compliment?

3. THE HOMEWORK IS TOO LOW-QUALITY OR TOO BORING.

Sometimes homework assignments are low-quality boring busywork and children will avoid them simply because they don't want to do them. Unfortunately, one of life's little lessons that children need to learn is that sometimes we simply have to do boring things. If, however, every assignment appears to be dull, too easy, or too low-quality, you may need to talk to your child's teacher to determine the purpose of the assignments. Many teachers do not realize how some of the assignments are coming across to the children; chances are they will appreciate the feedback and adjust the work as appropriate.

4. THE CHILD IS DISORGANIZED.

He brings home the book and forgets the assignment. He brings home the assignment and forgets the book. Or he forgets the assignment and the book. Does this sound familiar? If so, it sounds like you've got yourself a disorganized child. The same is true for children who can’t judge time or can't manage their time. They may have the best intentions to get the homework done, but somehow it gets lost in their time-maze.

It is so difficult for disorganized children to get their homework done that some of them would rather lie, insisting that there is no homework, than be criticized and punished. If poor organizational skills seems to be the issue, there are many books and articles that offer great strategies to help the disorganized child. See, for example, pp 123-127 in Why Bad Grades Happen to Good Kids.

5. THE HOMEWORK IS TOO INTRUSIVE.

It's a fact; homework cuts into playtime. So what's the problem? The problem is that in some cases homework time creeps up to the point of consuming the home lives of the children and sometimes that of the family as well. Besides the obvious down side, this may be harmful to children's intellectual development. Their brains are developing and they need to use all parts, and good quality play provides opportunities to use the "far corners" of the brain that might otherwise remain fallow. So, it turns out that children need to play. Surprisingly, brain research indicates that occasional boredom is good, too, as it forces children to think of things to do — that is, to use their brains to create.

So if homework time seems to have taken over your home, work out a schedule with your child so that he doesn't have to lie in order to play.

6. TOO MUCH PARENT INVOLVEMENT.

Some parents are overly involved in their child's homework. Here are the three most common types, all of whom tend to drive their children toward lying and deception. If any of these describe you, then work to change your behavior.

A. The "perfectionist parents." Perfectionists demand picture-perfect-homework. Their children hate to let them see their homework papers out of fear that they will judge the work unworthy, tear it up, and make them do it again. Besides being tedious and time demanding, in these extreme cases it is downright disrespectful of the child.

B. The "helicopter parents." These parents hover over their children, making sure that every "t" is crossed and every "i" is dotted. They think they're being helpful, but here's the problem: By not giving their children any breathing room, they are delivering the tacit message that their children are not capable of doing the work themselves. Not only does this harm their self-esteem, but it also denies them the opportunity of taking responsibility for their own work.

C. The "Pandora parents." The children of Pandora parents tend to deny the existence of any homework they don't understand because asking Mom or Dad even the simplest question is tantamount to opening Pandora's box. Their well-meaning parents can't contain their enthusiasm and turn what would ordinary require a short answer into a long-winded treatise on some esoteric detail.

7. THE CHILD IS UNMOTIVATED.

Most children don't want to do homework. But while they may put up quite a fuss, somehow they manage to get the work done. If they don't, motivation may not be the problem; they may appear unmotivated, but this may be a convincing protective screen they've set up to mask a larger issue.

For example, many children appear unmotivated when in fact they avoid homework to protect their egos. How's that? Because these children erroneously equate failure with stupidity. Their logic is as follows: If they try and fail, it is a reflection of their intelligence. If they don't try and fail, it is not a reflection of their intelligence; it is due to lack of motivation or irresponsibility. These labels they can live with; the label "stupid," they can't!

8. TOO MUCH HOMEWORK.

Many kids simply cannot keep up with the projects, tests, quizzes, reading and other assignments they are given.

Here is a general guide for the typical amount of time children should be expected to spend on homework each school day. Grades K-2, about 10-20 minutes. Grades 3-6, about 30-60 minutes. Grades 7-12 will vary considerably, depending on subjects, projects due, tests, etc., but a reasonable average is about two hours, with more on weekends, as needed, for major projects and exams.

If your child spends considerably more than this on homework, look into the cause. Begin by having a conversation with the teacher. If the problem is class-wide, hopefully the teacher will make adjustments. If the problem is limited to your child because your child works slowly, or has other issues discussed in this section, talk to his teacher and see what can be done to modify his assignments.

9. IT'S TOO NOISY.

Many kids complain that they can't concentrate at home. Their siblings are running around, TVs and music systems are blaring, someone's on the phone, people are fighting, the dog is barking, the baby is crying. I don't know about you, but I need quiet to do work that requires thinking. Closed bedroom doors don't help much, as the muffled sounds of chaos always manage to get through.

Here is an idealistic solution. Even if it can't be carried out fully, at least it is something to aim for. As a family, consider designating a block of time as quiet time. Normal living continues, but more quietly than usual. Kids can use the time to do homework; parents can read, balance the checkbook, and write e-mails; those who have time to watch television can do so with headphones or the sound turned low. Sometimes quiet sounds pretty good, doesn't it?

10. THE CHILD IS TOO ALONE.

Some children are lonely when required to do homework in their rooms, and don't work efficiently in that setting. Some need continuous support and direction. That is, they need someone to help them stay on task or to provide a little assistance when they get stuck. If required to work alone in their rooms, these are the kids who emerge three hours later with little or nothing accomplished. Both groups of children tend to prefer doing homework on the kitchen table. This way they have people around them, either for support or company.

So, if homework causes chaos in your home, look into the reasons. Once you find them, and do what you need to resolve the problems, you'll be back on the road to school success and family harmony.

(Originally published at the Strong Learning website and reprinted with permission of the authors, Linda Bress Silbert, Ph.D. and Alvin J. Silbert, Ed.D.)

Talking Dictionaries And Language Learning

by: Frank Gerace

Is it worth the extra money to purchase an elecgtronic dictionary with sound?

The following comments have specific reference to learning Spanish but I believe they are relevant to the learning of other languages as well.

Some people (curiously and unfortunately, not all) who learn a new language are interested in achieving a good accent in their new language. Nevertheless, it is not well known that there are three components of the accent of a given language: the rhythm or intonation (the music) of the language, the links between the sounds, syllables, and words in an utterance, and lastly, the proper pronunciation of the sounds of the language. The lesson here is that the formation of the vowels and consonants of a language is only part of the task of learning that language. However, it is where most learners begin. Let’s look at the place of the pronunciation of the vowels and consonants of Spanish.

Many language experts believe that the intonation and linkage contribute more to speaking like a native than does the proper pronunciation of all the sounds. This can be seen in the manner in which the people of San José, Cost Rica pronounce the Spanish letter “ere”. For some strange reason, which I have not been able, to track down historically or linguistically, they pronounce the word “arroz” just like a Gringo would. Their double “r” is not trilled as in most Spanish speaking countries; it is not velar as it is in much of Puerto Rico. It is pronounced just as an untrained American would pronounce it. Yet, the person hearing this “error” has no doubt that the persons speaking are native speakers of Spanish. The flow of their speech is perfect and the listener just thinks, “I wonder why they pronounce that word that way…” In other words, often the pronunciation of the sounds is the least important element of speaking well.

Yet pronunciation is the place where the learner should begin. Habits of bad pronunciation once ingrained become automatic and are hard to eliminate, while errors of intonation and linkage can more easily be consciously detected and corrected in later stages of the learning process.

The person learning Spanish has one advantage over the person learning another language. The advantage is that most the vowels and consonants of Spanish are close to those of English, and their pronunciation is perfectly regular.

First of all, the vowels sounds represented by the 5 letters, a, e, i, and u, have five sounds. That’s right, five! It is not like the case of the many English vowel sounds represented by the same letters, such as rough, cough, though, and through, or the case of the same sound represented by different letters in the words, ache, weigh, pay, hey, jail, and tape.

The major difference is that the vowel sounds in Spanish are pure; they do not have the little “tail’ that English vowels have.

The consonant sounds in Spanish are largely similar to those of English. This does not mean that they are all the same! There are differences with the “l”, “b” and “d” sounds. The main difference with some consonants in Spanish is that they are not “aspirated”, that is they are not made with a puff of air, as are those of English. If you put the back of your hand in front of your mouth when you say “Papa” or “tonto” in Spanish you should not feel the same movement of air that you feel when you say “Pope” or “tent” in English.

These differences are real but fairly manageable by the learner who wants to start off right in Spanish. Once the differences are known they can be worked on. For example, it is relatively easy to leave off the English glide at the end of the Spanish vowels.

Progress can be made with written descriptions of the Spanish sounds. The sounds can be described by comparing them with close English words. And the ear can be trained by listening to native speakers. There are many speech samples on the Internet and most large cities in the United States have at least one Television channel transmitting in Spanish.

All of the above has the purpose of leading into the issue of the value of a “talking” dictionary. Many people who want to learn Spanish think that they need a talking dictionary. Often the learner thinks that this will provide an advantage in learning the language. However, it is a mistake to invest in a talking dictionary. The very best are very expensive and most of them, even the most expensive, have such small speakers that it is impossible to hear the fine points of the pronunciation of Spanish.

The learner very soon knows how to pronounce Spanish since the rules are 100% regular. What is need is the effort to actually pronounce the sounds. Many learners are ashamed of imitating the sounds of the language they are learning and they speak the new language with the same intonation, linkage, and pronunciation of their own native language.

The end result of the learner’s pronunciation (as of his or her overall accent) will be the result of his or her own ability and of the effort expended. The talking dictionary does not contribute anything to the equation. A good electronic Dictionary such as the Oxford Spanish English Dictionary, found at www.LeerEsPoder.com/dicOxford.htm , will be all the learner needs.

Customer Service in Britain

by: Mark A Robinson





A Working Man's View

So What? Who cares? What is Customer Service? What are the repercussions? What does it represent? Who are the culprits? What can be done about it?

Dear Reader,

I've had enough. After being brought to the point of anger where profanity would've been my next utterance, I've decided to 'vent my spleen' in this article, highlighting the cause & effect the breakdown of quality customer service is having on our society.

I'm sure if you've ever had a bad experience with customer service, you will appreciate some of the points and suggestions I make in this article. Before I begin, let us first establish what is 'good' & 'bad' customer service.

WHAT IS GOOD CUSTOMER SERVICE?

To be greeted politely with eye contact & a pleasant countenance;

To be spoken to with a clear, even, tone.

Always ready to listen than assume;

Always prepared to provide assistance.

Ensuring the customer is never kept waiting unnecessarily.

Ensuring your attitude is geared to assistance & understanding;

Providing unknown but helpful advice to the customer;

Delivering/responding on time.

WHAT IS BAD CUSTOMER SERVICE?

Intolerably long queues/idle staff;

Calls not answered within 2 minutes.

To be put on hold for more than 3-5 minutes;

Following call-scripts instead of listening to the customer's problem;

Late or no arrival of delivery with no explanation;

Unexplained & unwarranted blocks on credit/debit cards;

Unjustified high service charges or penalties by financial institutions;

Misinformation causing expense to customer;

Poor workmanship;

Sour, cynical, unhelpful attitudes;

Overcharging/hidden charges;

Withholding useful/valuable information;

Inadequately trained staff.

WHO ARE THE MAIN CULPRITS?

Mainly Banks, Supermarkets, Home Shopping Centres, Mobile Phone Companies, Mechanics, Fast Food outlets, Service engineers - plumbers, gas fitters etc.

Virtually any large institution is, but not exclusively, a culprit of bad service.

WHO CARES?

We are in a time where a majority of people are in debt and we are in debt to the very major institutions that provide poor service.

If I'm going to spend my hard earned money with you and possibly add to my debt, the very least I can expect is to get what I pay for without fuss, rudeness and with value for money. It's as if these institutions think "you or someone else is going to spend your money with us anyway, so why should we bother about customer service? - You'll be back!"

Banks, Home Shopping Centres et al

We all lead busy lives where time is of the essence, yet the queues in Banks etc. get longer & longer. It is not unusual now for someone to spend 45 minutes of their lunch hour waiting to be served in a bank.

There have been numerous times when I've had to ask a member of staff to open another till to alleviate the queuing - why couldn't they do this of their own accord? Why did it need me to point out the obvious? This is indicative of the attitude business has towards their customers.

By the way, you are legitimately allowed to ask a member of staff or management at any venue or outlet to open another till & start serving customers if it's obvious the queues are too much for the member/members of staff currently serving.

WHY ARE THEY GETTING AWAY WITH THIS?

We are in a time where government is increasingly forcing us to 'accept our lot' in life; 'SHUT UP, BE HAPPY'!

(To prove my point I could expand here into 'Game Theory', 'Negative Freedom' and our budding totalitarian state, but I'll leave that for a future article!).

Add to this the 'sheep' & 'don't make waves' mentality of the British and you have a nation that is ripe for arrogant, sloppy business practices. >If we can't be bothered to take action, they don't need to respond.

The irony is that under the present political climate it is assumed by government and the captains of industry that what we buy is a true representation of our wants & needs and therefore a true representation of democracy.

Yet we fail to see the power that belief gives us, the consumer. No matter how much small print and word trickery is invested into an organisation's Terms & Conditions, we are still protected under Consumer Law which has been strengthened considerably over the past decade.

HOW DID THESE PRACTICES SEEP INTO OUR NATION?

I would like to suggest a number of possible factors:

One factor is the Americanisation of Britain - our government taking existing American policies and tailoring them to suit the British economy - that was started under the Thatcher era, and continued with fervour under the Blair government.

Anyone who's visited the West Coast of America frequently like I have will know that 'service with a smile' is not a standard approach, be it from a public servant or an average serving citizen. The "Time Is Money" principle is applied with fervour.

A second factor is the practice of globalisation. We are in a world where foreign companies can own any company in any country, even if it's considered to be a major culturally important institution of that country.

Successive British governments from the Thatcher era onwards have made it clear that anyone willing to invest is welcome & ensure our virtually non-existent union laws make this country a viable prospect.

Add to this the fact that a company residing in Britain may have a telephony service in India and a production factory in South-East Asia, and you can see how loyalty to an ideal can be become a passing thought.

A third factor is technology. The advent of automated lines, email & text communications, in addition to internet shopping, is creating a nation where person-to-person communication is rarely practised, therefore there is less patience when performing the art of speech. Pitch, Inflection, Courtesy, Tone, Understanding, Rate & Enunciability are fast becoming a quaint approach to communicating.

A fourth factor is immigration. With a large influx of people from all over the globe, the importance of good customer service in this nation needs to be highlighted when you have people from Australia to Zaire whom haven't been raised with the British shopkeeper mentality & may have been brought up to believe that getting the job done is good enough. It isn't.

A fifth factor is staff consideration - which may range from poor pay to poor working practices to poor working environment. Good pay is not enough to motivate staff; almost every employee survey carried out on job satisfaction puts pay 3rd as the most important requirement for an employee.

Giving an employee a sense of worth goes a long way to a happy workforce - although this needs to come from the employee as well; if money is the only motivation to work and nothing else, make sure you never deal with customers. Go and work on a production line somewhere - we don't have to deal with your lack of ambition or self-worth.

Taking pride in whatever you do goes a long way to affecting your approach to a task.

HOW WOULD THIS AFFECT CUSTOMER SERVICE IN BRITAIN?

Policies can direct and shape a culture.

Policies shape the decisions of what products will or will not be available; how they will be available; how much they cost. These in turn will shape our buying and shopping habits.

This in turn will help to shape attitudes and practices throughout society.

Modern day communications have made vast savings for big business; the trade off of unhappy customers as a result seems to be worthwhile in their eyes.

Britains reputation and culture was built on its customer service. The nation continues to trade on that reputation from being the first called to provide UN relief to being the first contacted to train police forces of the developing nations. The British workforce used to think it a grave slight on their character if they were accused of bad service. Now, in the event of a complaint, the manager pretends indignation in front of the customer and ridicules their 'pettiness' behind their back. "The Customer Is Always Right" is from a bygone age.

WHAT ARE THE REPERCUSSIONS?

The repercussions are already being felt.

The increase in these no-win, no-fee companies is a testament to that.

The second stage is the unpleasant aspect of public servants being attacked, verbally or otherwise. Indeed, were the figures for physical assault on public servants and shop assistants to be measured over the past 20 years, I'm guessing they would show a sharp increase.

The third stage - which has already begun - is when customers start taking individual action in small claims courts when they are not happy with the conclusion of a complaint to a Customer Services Dept. Increased, continuous litigation on big business cannot be a good thing for a company in terms of cost and man hours.

WHAT CAN BUSINESSES DO?

Branch Services

-Any organisation that makes sure customers are not queuing for more than 5 minutes per customer will see their volume of visits triple.

-Make sure there are never more than 5 customers per till person.

-Make sure that whatever your staffs is doing - no matter how important & time sensitive they think it is - as soon as a long queue has developed, get them on the tills or assisting to clear the queue.

-Even if customers are still queuing for some time, they will appreciate the attempt and the importance you place on their custom.

-If there are processes & procedures that have to be performed throughout a business day, there should be a flexible contingency method that enables the staff member to help clear long queues then get back to their procedural matters or conclude them in a quiet period.

-Any branch of any business that takes the above stance will see their volume of customers increase.

Telephony Services

-Ensure the option to talk to an actual person is on the 1st list of menu options offered.

-Teach your staff to actually listen to the problem.

-Teach your staff not to be menu-driven when giving support.

-Ensure the Reduction of waiting times is a constant priority.

-Design the menu options you offer from the customer's point of view.

WHAT CAN CUSTOMERS DO?

Vote with your feet!

&

COMPLAIN! COMPLAIN! COMPLAIN!

When making a telephone call, have a piece of paper and pen ready.

Always seek the name & job title of the person you're speaking to and write it down.

Ask to speak to/see the manager or senior member to make a verbal complaint.

If that fails, seek the name of their customer services manager - they have to give to you.

Seek the address of the customer services department for complaints - it may be different than their standard customer service dept.

Find out the email address of the person or department you need to speak to.

Write to the relevant person. In these instances the pen is truly mightier than the sword.

Send letters recorded delivery. Someone has to sign for it.

Organisations still have to reply to a written letter by law.

Go to http://www.parkingletters.co.uk

click on "Useful Links" and you will see links and information on a number of organisations who provide invaluable help in this area.

WHAT WOULD I LIKE TO SEE?

The Present

Customers to respond to bad service with their feet. Don't go back.

If it's a chain store, don't visit that branch; better still, the whole chain.

If we can't be bothered to take action, they don't need to respond.

The Future?

-A website database where a customer enters the place of business, the person who served them, their own name and a contact no.

-A list of the good and bad accessible to all.

-Management of respective business presented with a daily/weekly/monthly list of complaints to resolve. Their response monitored.

-Highlight bad/good Company of the week/month.

-Arrange boycott of bad company/branch through their respective local press. Promote good company/branch.

BIG BUSINESS BEWARE,

WE THE CONSUMER HAVE HAD ENOUGH!!